Contact the publisher
Support email: yingcong.ian.chen@gmail.com
When reporting a problem, include the time, client, non-sensitive error code, and a short description. Keep complete scripts, download tokens, and sign-in credentials out of public support messages.
Common issues
- Cannot submit a task
- Check input format, current input limits, sign-in status, and available credit.
- Generation failed
- Save the error code. Check provider settings, rate limits, and network availability before resuming the same task.
- Cannot find the audio
- Check the same task for its current status and whether the result has expired. Files you already downloaded remain on your device.
Guides you can use now
Using Narrivela · Recovering batch tasks · Credit and limits